These Terms & Conditions (“Terms”) apply to all PhysiqLab Pty Ltd (“PhysiqLab”, “we”, “our”, or “us”) services, including online coaching, training programs, nutrition coaching, and related support.
By purchasing, enrolling, applying, booking a consultation, or using our services, you agree to be bound by these Terms.
1. Services Provided
PhysiqLab provides online fitness and nutrition coaching services, which may include:
personalised training programming
personalised nutrition targets and coaching
check-ins and progress tracking
education and coaching resources
access to coaching platforms (e.g. Trainerize)
messaging support (e.g. WhatsApp)
accountability and habit coaching
Our services are educational and coaching-based and are not medical services.
2. Medical Disclaimer
PhysiqLab does not provide medical advice, diagnosis, or treatment.
You understand and agree that:
you should consult a qualified medical professional before starting any training or nutrition program
you are responsible for determining whether participation is safe for you
you must inform PhysiqLab of any injuries, medical conditions, pregnancy, or medications that may impact training or nutrition recommendations
If you experience pain, dizziness, faintness, injury, or any concerning symptoms, you should stop immediately and seek medical advice.
3. Eligibility
To use our services, you must:
be at least 18 years old, or have written consent from a parent/guardian
provide accurate and complete information
comply with all coaching instructions and safety guidance
not be participating in our services contrary to medical advice
We reserve the right to refuse service where participation may be unsafe.
4. Program Term & Delivery
Your coaching term begins on the start date agreed during onboarding and continues for the duration of your selected package (e.g. 12 weeks or 24 weeks), unless terminated earlier under these Terms.
Coaching is delivered online. No in-person services are included unless agreed in writing.
5. Client Responsibilities
You agree that you are responsible for your results and participation.
You agree to:
follow the coaching plan to the best of your ability
complete required check-ins and progress updates
communicate honestly about adherence, challenges, and lifestyle factors
use proper technique and safe effort levels during training
inform us of injuries, medical changes, or major schedule changes
PhysiqLab is not responsible for outcomes where you do not follow the program or do not engage with the coaching process.
6. Payments, Billing & Pricing
All prices are listed in Australian Dollars (AUD) unless stated otherwise.
You may purchase PhysiqLab services via:
weekly payments, or
upfront payment, depending on the option selected at checkout.
By purchasing a weekly payment option, you authorise PhysiqLab (and our payment provider) to automatically charge the agreed amount each week for the duration of your term.
7. Failed Payments & Non-Payment
If a payment fails or is missed:
we may attempt to reprocess payment automatically
your access to coaching services may be paused until payment is successfully processed
ongoing missed payments may result in termination of services
You remain responsible for paying the full program amount for the agreed term unless otherwise required by Australian Consumer Law.
8. Cancellation, Pausing, and Transfers
8.1 Change of Mind
PhysiqLab does not offer refunds for change of mind.
8.2 Pausing Coaching
If you need to pause due to illness, injury, travel, or major life events, you may request a pause in writing.
Pauses are granted at PhysiqLab’s discretion and are not guaranteed.
8.3 Transfers
Coaching packages are not transferable to another person.
9. Refunds & Australian Consumer Law
PhysiqLab complies with the Australian Consumer Law (ACL).
You are entitled to a refund, replacement, or compensation where required under ACL, including where services are not delivered with due care and skill or are not provided as described.
Except as required by law or explicitly stated under a guarantee, all payments are non-refundable.
10. Results Disclaimer
You acknowledge and agree that:
individual results vary significantly
PhysiqLab does not guarantee specific outcomes unless explicitly stated under a written guarantee
results depend on adherence, lifestyle, medical history, effort, sleep, stress, and other factors outside our control
11. PhysiqLab Guarantee (If Applicable)
If your program includes a written PhysiqLab guarantee, the guarantee will apply only if you meet all eligibility and compliance requirements.
Unless otherwise stated in writing, the guarantee requires:
completion of all weekly check-ins
adherence to nutrition targets within reasonable tolerance
completion of prescribed training sessions
achievement of a minimum step/activity target (if prescribed)
accurate tracking of body weight and progress data
no major undisclosed medical conditions impacting weight loss
no extended absences, unreported injuries, or non-engagement
If you meet the guarantee compliance requirements and do not achieve the guaranteed result, you may be eligible to choose either:
a refund, or
an extension of coaching for the stated period
Proof of compliance may be required, including screenshots or logs from coaching platforms.
PhysiqLab reserves the right to assess compliance fairly and reasonably.
12. Communications & Response Times
PhysiqLab provides support via the channels stated during onboarding (e.g. Trainerize messaging, WhatsApp, email).
We aim to respond within 1–2 business days.
Support is not guaranteed outside business hours, on weekends, or on public holidays.
13. Client Conduct
You agree to communicate respectfully and professionally.
PhysiqLab may terminate services immediately without refund if you:
harass, abuse, or threaten staff
behave in a discriminatory, unsafe, or inappropriate manner
engage in dishonest or fraudulent behaviour
misuse our systems or attempt to access another client’s data
14. Intellectual Property
All PhysiqLab materials are protected intellectual property, including:
training programs
nutrition resources
videos and exercise tutorials
meal plans, recipes, and coaching documents
branding, logos, and design assets
You may not copy, reproduce, share, distribute, or resell any PhysiqLab materials without written permission.
15. Privacy
PhysiqLab collects and handles personal information in accordance with our Privacy Policy, available at:
PhysiqLab is not liable for any indirect, incidental, special, or consequential loss
PhysiqLab is not liable for injury, illness, or damages arising from participation in training or nutrition changes
you accept all risks associated with exercise and dietary change
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under Australian Consumer Law that cannot be excluded.
17. Termination of Services
We reserve the right to suspend or terminate services if you breach these Terms, including non-payment or misconduct.
Termination does not remove your obligation to pay outstanding fees, except where required by law.
18. Changes to These Terms
We may update these Terms from time to time. The latest version will be available at:
